Shipping

🚚Your order will ship out as soon as it’s processed by our warehouse.  Our order processing times are: 3 - 5 business days depending on product design and Item.  It can not be ruled out that some products are not in stock, so we will be in the factory immediately after receiving the order for production, so the specific delivery time can not be determined, but we will certainly be in the production of goods, the first time to ship, please understand.

*Delivery times vary depending on your location（update on June 2025)

You will receive tracking information of your parcel by email between 3 to 5 business days of ordering.

If you have any questions or you change your mind please contact us feel free, our email is byhoo_us@outlook.com or online counseling service at the bottom right of the website.

THERE’S SOMETHING WRONG WITH MY ORDER.

Please email us or message us on Online counseling service at the bottom right of the website for the quickest reply!

HOW LONG DOES IT TAKE FOR A RETURN/EXCHANGE TO BE COMPLETED?

We typically process returns/exchanges within 48 hours upon receiving your package.

INTERNATIONAL CUSTOMERS

WHY ISN’T THIS PRODUCT AVAILABLE TO SHIP TO MY COUNTRY?

Due to our licensing agreements, some of our licensed products are limited to select countries.

DO YOU SHIP INTERNATIONALLY?

We currently ship to over 50 countries!

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Shipping times vary depending on your country of residence and the shipping method you select.

WILL I NEED TO PAY DUTIES AND TAXES?

The customs tax on international shipments are the customer’s responsibility and vary depending on the country.

We cannot deliver to the following areas:
(1) Alaska
(2) American Samoa
(3) Guam
(4) Hawaii
(5) Marshall Islands
(6) Northern Mariana Islands
(7) Palau
(8) Puerto Rico
(9) Rhode Island
(10) U.S. Virgin Islands
(11) Armed Forces Americas
(12) Armed Forces Europe
(13) Armed Forces Pacific
Thank you for your understanding.

How will my delivery be shipped?

Amazon functions as our logistics partner to ship out some products. They will choose the carrier that they think works best for our customers.

I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is en route.

What do I need to do when I received a different product than what I ordered?
Please contact customer support at service@byhoo.com.